Return and Exchange Policy – Irtikaa Academy

Last Updated: March 4, 2025

At Irtikaa Academy, we are committed to providing the best educational experiences for our students. Therefore, we have a clear return and exchange policy to ensure your complete satisfaction with our services.

1. Return Conditions

You can request a refund in the following cases: ✅ If the event or course is canceled by the academy. ✅ If you face a technical issue that prevents you from accessing the content, and it is not resolved within 7 days of reporting. ✅ If you are not satisfied with the course or event, you can request a refund within 48 hours of the course start, provided that no more than 20% of its content has been completed.

⛔ Refunds cannot be issued in the following cases: ❌ If more than 20% of the training content has been completed. ❌ If the participant misses the event without prior notice. ❌ If the reason for the refund is unrelated to service quality or a legitimate issue.

2. Exchange Conditions

If you are unable to attend the course or event, you can: 🔄 Exchange your registration for another event of the same value within 30 days from the original event date. 🔄 Transfer the registration to another person, provided we are informed at least 48 hours before the event.

3. Return and Exchange Process

💬 To request a return or exchange:

Contact us via email or the contact form on the website.
We may ask you to provide proof of payment and some information to verify your request.
Return requests are processed within 7-14 business days, and the amount will be refunded using the original payment method.

📩 For more information, feel free to contact us via:
Contact Us Page

We appreciate your trust in Irtikaa Academy, and we always strive to provide the best educational experience for you!